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Business to Consumer

Redfern Services Company and Commercial

When dealing with consumers, there are generally greater restrictions on what you can and cannot do in your terms and conditions for the supply of goods and/or services.

In any case, our team can prepare new terms and conditions or adapt existing ones to protect you and make the terms as enforceable as possible with consideration of the Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations 1999.  We can advise you on those contractual terms which are implied by law into contracts and cannot be excluded where dealing with consumers, such as those under the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982.

We can prepare terms and conditions for your website and e-commerce purposes that comply with your regulatory obligations, such as those under the Consumer Protection (Distance Selling) Regulations 2000, the Electronic Commerce (EC Directive) Regulations 2002 and the Provision of Services Regulations 2009.  We can review your ordering process to check that your terms are properly incorporated into your contracts and are enforceable.

We can help ensure that the collection of data through your website and the processing of such data comply with the eight principles under the Data Protection Act 1998 , including your use of cookies.  In particular, our commercial team can prepare website terms and conditions of supply, website terms of use, and policies to deal with acceptable use, privacy and cookies.

Please contact us for further information.